Global Talk

In an effort to assist the GALA Standards Initiative with the Model Service Elements project, the ITC SIG posts this announcement/request for survey participation. The project aims to define standard service descriptions for the localization industry. We believe that this effort will help promote transparency and best practice for the industry and lead to better quality and satisfaction rates.

We have three easy ways you can help this project move along:
Survey. Take a short survey on how you obtain or provide quotes for localization services. This survey will help us identify what information language service providers ask for to provide bids and what information buyers of services typically include in RFPs.
To take this survey, follow one of these two links:
For Translation Service Providers: http://www.surveymonkey.com/s/CWB9D5J
For Buyers of Translation Services: http://www.surveymonkey.com/s/CSLN2L9

Localization process documentation. If you have any sort of documentation of your localization processes that you can share with us (either online or in an off-line document), please send me a mail with information on how to obtain it. This information can be kept confidential if required and will help us determine how the variety of process models relate to one another.

Guidelines for localization services. If you have prepared any guidelines for buyers of localization services or educational materials you use internally for educating staff about localization issues that you can share, we would like to see how companies present this information to their prospective clients or internal stakeholders. If you can share anything of these sorts of materials, please respond and let me know what you can share.

If you can assist us with any (or all) of these requests, it will help us prepare first drafts of the model service elements. Note that we will credit all contributors (except those who wish to remain anonymous) in the Model Service Elements results (to be delivered in Q1 2012).

If you would like to get more closely involved with this project, we encourage you to visit http://gala.mymemberfuse.com/groups/profile/view/groupid/1790 and sign up for the group. Instructions on how to join the group appear at the end of this message.

Please do not hesitate to contact me with any questions about this project or the GALA Standards Initiative.

Best regards,

Arle Lommel
GALA Standards Coordinator
alommel@gala-global.org

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